Become part of the PowUnity team in the technical support

Become part of the PowUnity team
in the technical support

Immediately

full-time
38,5 hrs/week

in Innsbruck or remote

Together with your team, you will answer customer enquiries that reach us via email, live chat, our social media channels or on the phone. You are the first point of contact for technical information about the products, complaints or problems with the product. Of course, you are not alone in this. A team of technicians, sales staff and order processors will support you in this task.

With your emphatic manner, you immediately recognize the needs and wishes of our customers and quickly find a suitable solution for every problem. In addition to the end customer, you will also have direct contact with specialist dealers and fleet customers and support them with their technical questions and problems. Therefore, it would be an advantage if you have also completed a technical apprenticeship.

Apply now

Rethink the
cycling industry

Become a
co-entrepreneur

work and live
in the alpine capital

Our Plus for you

Co-Entrepreneurial Model

Participation in the company's
profits possible!

Flexible working hours
& home office

Work where and when you
are most productive!

Free lunch, fruits,
drinks & snacks

Your physical well-being
is taken care of!

Roof terrace with a view of the North Chain mountain range

You can never get enough
of this view!

PowUnity e-bike pool & free e-car charging station

Go electric if you want!

Team activities

Surrounded by mountains, Innsbruck leaves nothing to be desired!

Laptop for business
and private use

We work with the newest EDP
and Apple hardware!

Fitness room (ab 2023)

For sport in between - if you like you can also go jogging with Stefan 😉

Office bar + billiard table
(from 2023)

Just stay after work because
it's so relaxing!

Co-Entrepreneurial Model

Participation in the company's
profits possible!

Flexible working hours
& home office

Work where and when you
are most productive!

Free lunch, fruits,
drinks & snacks

Your physical well-being
is taken care of!

Roof terrace with a view of the North Chain mountain range

You can never get enough
of this view!

PowUnity e-bike pool & free e-car charging station

Go electric if you want!

Team activities

Surrounded by mountains, Innsbruck leaves nothing to be desired!

Laptop for business
and private use

We work with the newest EDP
and Apple hardware!

Fitness room (ab 2023)

For sport in between - if you like you can also go jogging with Stefan 😉

Office bar + billiard table
(from 2023)

Just stay after work because
it's so relaxing!

What do we expect in technical support?

You should enjoy communicating with people and be an easy-going problem solver

A confident feeling for people and a solution-oriented way of working

Experienced working on a computer (Mac)

Ideally relevant work experience in customer service and/or electrical engineering fields

You are looking for an exciting full-time position in customer service in the long term

Enjoy teamwork and willingness as well as a positive disposition

Very good verbal and written communication skills (German & English)

Your field of activity

Handling customer enquiries (mail, live chat, social media channels, telephone)

Supporting end customers as well as specialist dealers and e-bike fleet customers

Technical information on products, complaints or problems

Remuneration

You will be paid according to the collective agreement for commercial employees. The actual salary depends on your professional qualifications and previous experience. We will tell you everything else in a personal interview. We are looking forward to your application including CV!

Apply now

You want to get to know us
before you apply?

Working together is always a question of sympathy! How about a 5-minute conversation? The Managers Stefan and Chris will take time for you.

Get to know us

Innovation requires
the best Workplace

PowUnity is growing and so is the workplace at our Innsbruck location!

Our partner company STASTO is investing 12 million euros in a new office building for us and for them. The construction site is in full swing. In spring 2023 we will move in - maybe with you?

We live and work where people usually go on holiday.

In Innsbruck, you can hike 2,400 meters in altitude from the city centre after work or stop off at an alpine pasture one cycle ride away and enjoy a meal. Check it out!

We live and work where people usually go on holiday.

In Innsbruck, you can hike 2,400 meters in altitude from the city centre after work or stop off at an alpine pasture one cycle ride away and enjoy a meal. Check it out!

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Technical support staff