Become part of the PowUnity team in the technical support

Become part of the PowUnity team
in the technical support

Immediately

full-time
38,5 hrs/week

in Innsbruck or remote

Together with your team, you will answer customer enquiries that reach us via email, live chat, our social media channels or on the phone. You are the first point of contact for technical information about the products, complaints or problems with the product. Of course, you are not alone in this. A team of technicians, sales staff and order processors will support you in this task.

With your emphatic manner, you immediately recognize the needs and wishes of our customers and quickly find a suitable solution for every problem. In addition to the end customer, you will also have direct contact with specialist dealers and fleet customers and support them with their technical questions and problems. Therefore, it would be an advantage if you have also completed a technical apprenticeship.

Apply now

Rethink the
cycling industry

Become a
co-entrepreneur

work and live
in the alpine capital

Our Plus for the PowUnity Team

Become Part of the PowUnity Team

Flexible working hours
& home office

Work where and when you are most productive!

Free lunch, fruits,
drinks & snacks

Your physical well-being is taken care of!

Roof terrace with a view of the North Chain mountain range

You can never get enough
of this view!

PowUnity e-bike pool & free e-car charging station

Go electric if you want!

Team activities

Surrounded by mountains, Innsbruck leaves nothing to be desired!

Laptop for business
and private use

We work with the newest EDP and Apple hardware!

Fitness room

For sport in between - if you like you can also go jogging with Stefan 😉

Office bar + billiard table

Just stay after work because it's so relaxing!

MitUnternehmerModell

Beteiligung am Gewinn des Unternehmens möglich!

Flexible Arbeitszeiten
& Home Office

Arbeite wo und wann du am produktivsten bist!

Kostenfreies Mittagessen, Obst, Getränke & Snacks

Für das leibliche Wohl ist selbstverständlich gesorgt!

Dachterrasse mit Blick
auf die Nordkette

Von diesem Anblick
kriegt man nie genug!

PowUnity E-Bike Pool & kostenfreie E-Auto Ladestation

Fahre elektrisch,
wenn du willst!

Team-Aktivitäten

Inmitten von Bergen lässt Innsbruck keine Wünsche offen!

Laptop für Geschäfts- und Privatnutzung

Wir arbeiten mit modernster EDV und Apple Hardware!

Fitness-Raum (ab 2023)

Sport für zwischendrin – wer möchte kann auch mit Stefan joggen gehen 😉

Office-Bar + Billiard-Tisch
(ab 2023)

Einfach mal nach Feierabend bleiben, weil’s so entspannt ist!

What do we expect in technical support?

You should enjoy communicating with people and be an easy-going problem solver

A confident feeling for people and a solution-oriented way of working

Experienced working on a computer (Mac)

Ideally relevant work experience in customer service and/or electrical engineering fields

You are looking for an exciting full-time position in customer service in the long term

Enjoy teamwork and willingness as well as a positive disposition

Very good verbal and written communication skills (German & English)

Your field of activity

Handling customer enquiries (mail, live chat, social media channels, telephone)

Supporting end customers as well as specialist dealers and e-bike fleet customers

Technical information on products, complaints or problems

Remuneration

You will be paid according to the collective agreement for commercial employees. The actual salary depends on your professional qualifications and previous experience. We will tell you everything else in a personal interview. We are looking forward to your application including CV!

Apply now

You want to get to know us
before you apply?

Working together is always a question of sympathy! How about a 5-minute conversation? The Managers Stefan and Chris will take time for you.

Get to know us

Innovation requires
the best Workplace

PowUnity is growing and so is the workplace at our Innsbruck location!

Our partner company STASTO invested 12 million euros in a new office building for us and for them. This summer we moved in – want to take a look?

We live and work where people usually go on holiday.

In Innsbruck, you can hike 2,400 meters in altitude from the city centre after work or stop off at an alpine pasture one cycle ride away and enjoy a meal. Check it out!

We live and work where people usually go on holiday.

In Innsbruck, you can hike 2,400 meters in altitude from the city centre after work or stop off at an alpine pasture one cycle ride away and enjoy a meal. Check it out!

Name	Borlabs Cookie
Provider	Owner of this website, Imprint
Purpose	Saves the settings of the visitors selected in the Borlabs Cookie cookie box.
Cookie Name	borlabs-cookie
Cookie Expiry	1 Jahr

Accept	Google Tag Manager
Name	Google Tag Manager
Provider	Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Purpose	Google cookie to control advanced script and event handling.
Privacy Policy	https://policies.google.com/privacy?hl=de
Cookie Name	_ga,_gat,_gid
Cookie Expiry	2 Jahre

Accept	Facebook Pixel
Name	Facebook Pixel
Provider	Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
Purpose	Facebook cookie used for website analysis, ad targeting and ad measurement.
Privacy Policy	https://www.facebook.com/policies/cookies
Cookie Name	_fbp,act,c_user,datr,fr,m_pixel_ration,pl,presence,sb,spin,wd,xs
Cookie Expiry	Sitzung / 1 Jahr

Accept	LinkedIn
Name	LinkedIn
Provider	LinkedIn Ireland Unlimited Company
Purpose	If you are logged in to LinkedIn, this technology helps us to show you the correct information and to personalize your user experience according to your settings.
Privacy Policy	https://www.linkedin.com/legal/cookie-policy
Cookie Name	UserMatchHistory,AnalyticsSyncHistory,li_oatml,lms_ads,lms_analytics,li_fat_id,li_sugr,U,_guid,BizographicsOptOut
Cookie Expiry	Sitzung / 90 Tage

Technical support staff