01
Create a ticket
Through the form, with the details for your topic.
Support
Tell us what it is about.Many things are solved faster than a ticket.
Choose your topic — we show you the two most common answers to it first. If that does not help, the form is already prepared to match.
First: what is it about?
One click often saves the callback.
Choose the topic first. It decides which self-service answers appear and which fields you have to fill in at all.
This often does the job
Support ticket
The fields follow your topic — six entries are enough.
Your ticket goes straight to the PowUnity support team. You get an answer by email, or by phone if you prefer.
Only the fields your topic needs.
The tracker ID is on the device and in your account. It is only asked for on the topics where it is genuinely needed — not a mandatory field nobody can fill in.
Fewer mandatory fields
Only what belongs to the topic you chose is asked for.
Self-service first
Two matching answers before the form is needed at all.
Clear terms
No product names that no longer exist.
How support works
Four steps you can follow.
Structured, transparent, reliable — from ticket to solution.
02
Review
Your enquiry is reviewed internally and assigned.
03
Response
The support team gets back to you by email or with a call.
04
Solution
Together we settle the next steps.
When does a ticket make sense?
And when it is not.
- Technical questionsSomething is not working as expected, on the tracker or in the app.
- A specific problemError message, outage, implausible reading.
- Help with the app or platformSetup, account, assigning a device.
- General informationHelp & FAQ usually covers this — faster than a ticket.
We help you in person.
If none of the answers above fit, write to us — pick your topic and the form is already prepared.