Frequently asked questions
1. HOW EASY IS IT TO MOUNT NEVERLOSE ON SKIS AND SNOWBOARDS?
Mounting is so simple, it takes less than a minute! First you attach the baseplate to your skis or snowboard with an adhesive tape, provided in your NeverLose kit. Then you screw the alarm device onto the baseplate with a torx wrench. Once activating NeverLose through a downloadable app on your smartphone (available from the Apple Store and Google Play) you are ready to go!
2. HOW WELL DOES NEVERLOSE WORK IN SNOW?
NeverLose has been designed to work in extreme winter conditions. It works flawlessly in temperatures ranging from -10 to 40 degrees Celsius and is certified IPX5 water resistant – this includes forceful impacts of snow.
3. HOW LONG WILL THE BATTERY LAST?
For most recreational skiers, NeverLose can operate for an entire season of use without needing a battery change. Bluetooth Smart version 4.1 is a power-conservative technology that uses the Bluetooth Low Energy standard. Each alarm device is powered by a standard CR2450 coin cell battery, available at any general retailer. NeverLose can stay in standby mode for potentially over 200 hours and the alarm can actively ring up to a total of 2 hours.
4. WILL THE GUARD ALARM START IF SOMEONE ACCIDENTALLY HITS MY SKIS AND THEY FALL OVER?
No, the Guard alarm will ring only if there is sustained movement for more than 5 seconds.
5. WHAT HAPPENS IF THE BATTERY ON MY SMARTPHONE DIES WHILE NEVERLOSE IS ACTIVATED?
NeverLose has a ‘knock’ feature to disable the Ski Finder alarm in case your cell phone battery dies. Users can preemptively use the app to generate a customized knocking pattern that will shut off the alarm devices once physically knocked on.
6. CAN I TRANSFER NEVERLOSE BETWEEN DIFFERENT SETS OF SKIS?
Of course, you just have to attach a new pair of baseplates onto the other set of skis and screw the NeverLose alarms on. You are ready to shred powder.
7. CAN I REMOVE THE BASEPLATE AFTER IT HAS BEEN ATTACHED TO MY SKIS?
You can remove the baseplate adhesive by applying concentrated heat to the area. Otherwise it takes an exceptionally extreme force at an unusual angle to remove.
8. DO I GET A NOTIFICATION ON MY SMARTPHONE IF THE ALARM GOES OFF?
As soon as the alarm starts ringing, you will receive a notification on your smartphone if you are in range (up to 40 meters away from the alarm itself). If you are not in range, the alarm will still work as described to deter unauthorized access.
9. HOW LOUD IS NEVERLOSE?
In Ski Finder mode, the NeverLose alarm makes a steady beeping sound at one second intervals to enable gear retrieval, audible even when hidden under snow. The Guard alarm was designed to attract others with a piercingly rapid ring. Measured from one meter in distance, this alarm reaches up to 96 dB at a frequency of 2.8 kHz.
10. IS NEVERLOSE WATERPROOF?
PowUnity is always expanding the product research and development of NeverLose, pushing its versatility to new limits. NeverLose has been certified IPX5 water resistant rating. This designation signifies that the alarm devices can withstand water propulsion from any direction, as well as melting snow.
11. WILL THE DEVICE INFLUENCE THE PERFORMANCE OF MY SKIS?
The compact and physically discreet construction of NeverLose provides minimal interference and versatile placement choice. Each physical alarm device measures in at 8.7 cm long (3.4″), 5.9 cm wide (2.3″) and 1.8 cm high (0.7″). Weighing only 35 grams (1.2 oz) without the detachable baseplate, the device can discreetly mount in many places of a user’s choosing on the deck of skis, snowboards and other sports equipment.
12. HOW SECURE IS THE BIKE LOCK?
The accompanying bike lock for NeverLose is currently being tested and results will be published soon.
13. IS IT POSSIBLE TO ONLY USE THE NEVERLOSE ALARM WITHOUT THE ADDITIONAL MECHANICAL BIKE LOCK?
Definitely! If you want ultimate protection, use both solutions. If you need to protect your bike for a shorter period of time, then you can feel secure solely relying on the NeverLose alarm feature.
Become a Distributor/Dealer
Become an authorized NeverLose reseller or dealer. The NeverLose device is an innovative product guaranteed to help sports enthusiasts protect their equipment all year around from skis and snowboards in winter to bikes in summer. NeverLose is sure to attract consumer interest, bringing customers and higher revenues to your store. If you are interested in becoming a reseller, dealer or international distributor please send more information about yourself and/or your company to us at firstname.lastname@example.org
Still open questions? Feel free to contact us via mail.