FAQ area with frequent questions & answers
Our support staff help every day to answer many customer inquiries quickly and competently. We have summarized the most frequently asked questions in our PowUnity FAQ area.
SIM card and data network
In which countries does the GPS tracker send & receive?
The GPS tracker transmits within all EU countries as well as Iceland, Liechtenstein, Norway, Switzerland.
Which SIM card is in the GPS tracker?
The GPS tracker contains an M2M SIM card from the Swedish telecommunications company TELE2.
Can I replace the GPS tracker SIM card with my own?
The GPS tracker is optimized for TELE2 and its SIM card to ensure ideal reception. In addition, a dipped rubber coating ensures 100% water and dust tightness. It is therefore no longer possible to replace the SIM card later.
What operating systems is the app available for?
The app is available for iOS and Android. In order to function properly, at least iOS7 must be installed on iPhones and Android 5.0 on Android devices.
I am using an older operating system. What can I do?
In this case, please open the PowUnity app via the web browser on your smartphone. To do this, enter https://app.powunity.com in the browser and a link on the start screen Add.
Can I use the app with a Windows Phone?
In this case, please call up the app via your smartphone’s web browser. To do this, enter https://app.powunity.com in the browser and a link on the start screen add.
Can the app also be called up on a laptop or PC?
Yes. You can use the app including all on the https://app.powunity.com page Functions on the laptop, PC or tablet.
What languages is the app available in?
The PowUnity is available in german and english.
How do I set the alarm?
You must actively set the alarm when using the e-bike. This happens easily via the lock symbol in the in the app.
Why do the screenshots for explaining the app on the homepage look different than for my app?
The app is constantly being developed. The screenshots used can therefore differ slightly from the latest app version.
Bosch, Brose, Yamaha & Co.
For which engine systems is the GPS tracker offered?
The GPS tracker is offered for all systems and areas of application that you can find in the online shop. Currently available for Bosch & Brose systems and for all Yamaha systems (PW, PW-X). Yamaha systems which are installed in a GIANT e-bike are excluded.
Is the GPS tracker also available for other engine systems?
The GPS tracker is constantly being developed for other electric drives. However, future availability depends on the demand or the spread of the drives. Send us a contact request if we should notify you when available.
Are there assembly instructions for the GPS tracker?
What is the capacity of the additional battery of the GPS tracker?
The additional battery of the E-Bike GPS tracker has a capacity of 1,000 mAh.
How long does the GPS tracker send or receive if it is operated exclusively by the additional battery?
With the additional battery, continuous GPS tracking of 14 hours and a standby time of 3 weeks is achieved. In practice, you can achieve a runtime of 14 hours to 3 weeks with the additional battery – depending on the relationship between movement and standstill. If the power supply for the GPS tracker is switched on again, the GPS tracker is recharged and supplied with energy.
How long does it take to charge the additional battery?
As soon as the power supply is switched on, the tracker sends (regardless of whether the additional battery is full or empty) and takes approx. 1.5 hours until the GPS additional battery is charged from 0 to 100%.
Why do I need an additional battery?
The additional GPS battery ensures that the GPS tracker sends or receives even when the power supply (e-bike battery) is switched off or removed.
What are the ongoing costs for data transmission?
In the 1st year, PowUnity pays for the data transfer.
From the 2nd year it is € 3.95 per month, without commitment and can be activated monthly.
How can the monthly costs be paid from the 2nd year?
Via the PowUnity smartphone app.
How can I become a specialist dealer or partner at PowUnity?
All information about a collaboration can be found on our B2B dealer page: powunity.com/en/dealer.
Is the product “NeverLose” still available to buy?
Since the focus is now on GPS trackers for e-bikes, NeverLose is no longer produced and sold.
Where can I buy PowUnity GPS Tracker products?
You can purchase the PowUnity GPS tracker on-site from specialist bicycle retailers or online in the PowUnity online shop.
What’s in the GPS tracker packaging?
A rubber-dipped GPS tracker unit, the respective connection cable (Bosch or Yamaha), a cable extension for extended mounting options, an external battery (1,000 mAh) so that the GPS tracker also sends / receives when the e-bike battery removed or the e-bike is switched off, cable ties and a double-sided adhesive tape for a perfect hold.
Can the GPS tracker also be used for motorcycles?
Yes, PowUnity offers a connection with pre-assembled cable lugs for motorcycles. The motorcycle version of the GPS tracker is currently sold exclusively through the PowUnity online shop.
Are there assembly instructions for the motorcycle GPS tracker?
Yes, you will find the assembly instructions in the respective shop product. You can also find more information on our motorcycle GPS theme page.
Is there a GPS tracker for normal bicycles without motor drive?
Currently, the GPS tracker is only available for Ebikes & Co. However, the intention is to develop a GPS tracker for normal bicycles as well. We will then notify you accordingly on our PowUnity website if the product is available.
Where can I get support for installing a GPS tracker?
If you don’t want to do the installation yourself, you can also get a qualified bicycle workshop nearby help.